Join a Mission-Driven Team That Keeps Technology — and People — Connected!

IT Support Technician

Since 1953, Wabash Center has been the leader in optimising the quality of life for individuals with disabilities or special needs. What began as a small group of families with a shared dream has grown into a forward-thinking organisation offering a wide range of services. Our innovative, people-first approach and proven track record help us stay ahead of the curve — supporting both our employees and those we serve.

We are seeking a dedicated, customer-focused IT Support Technician to join our IT team! In this vital role, you’ll be the first point of contact for employees experiencing technical issues, ensuring our staff stay connected, supported, and productive.

If you’re a tech-savvy problem solver who enjoys helping people and thrives in a collaborative environment, we’d love to meet you!

 What You’ll Do:

Respond to and resolve IT support tickets via phone, email, or in person in a timely, friendly manner

Troubleshoot issues with desktops, laptops, printers, and mobile devices

Assist with user account management (password resets, permissions, etc.)

Install, configure, and update software applications and operating systems

Provide basic network troubleshooting (TCP/IP, DNS, DHCP)

Document support activities and resolutions in the helpdesk system

Escalate complex issues to the IT Manager as needed

Help onboard new employees — setting up workstations and accounts

Maintain and track the IT inventory of hardware and software assets

Educate staff on IT best practices and security awareness

 What You Bring:

Associate’s degree or higher in IT, Computer Science, or related field — or equivalent work experience

1–3 years of experience in a helpdesk or IT support role

Working knowledge of Windows OS, Microsoft Office, and endpoint security tools

Strong troubleshooting, problem-solving, and communication skills

A patient, customer-service mindset and professional demeanour

Ability to prioritise multiple tasks and adapt to evolving technologies

Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are a plus!

Willingness to provide occasional after-hours or weekend support

Ability to lift or move equipment up to 50 lbs; occasional travel to local sites

 What Wabash Center Offers You:

Competitive wages

On-site training & ongoing skill development

Full benefits package (medical, dental, vision, retirement, and more)

Paid Time Off & holiday pay

Career growth and advancement opportunities

Join a Mission-Driven Team That Keeps Technology — and People — Connected!

 Be part of a team that keeps our mission — and our technology — running strong.

Join Wabash Center, where your IT expertise supports something bigger than tech… it supports people.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay: $22 to $24/hour