Since 1953, Wabash Center has been the leader in optimizing the quality of life for individuals with disabilities or special needs. What began as a small group of families with a shared dream has grown into a forward-thinking organization offering a wide range of services. Our innovative, people-first approach and proven track record help us stay ahead of the curve — supporting both our employees and those we serve.

We are seeking a dedicated, customer-focused IT Support Technician to join our IT team! In this vital role, you’ll be the first point of contact for employees experiencing technical issues — ensuring that our staff stay connected, supported, and productive.

If you’re a tech-savvy problem solver who enjoys helping people and thrives in a collaborative environment, we’d love to meet you!

What You’ll Do:

• Respond to and resolve IT support tickets via phone, email, or in person in a timely, friendly manner

• Troubleshoot issues with desktops, laptops, printers, and mobile devices

• Assist with user account management (password resets, permissions, etc.)

• Install, configure, and update software applications and operating systems

• Provide basic network troubleshooting (TCP/IP, DNS, DHCP)

• Document support activities and resolutions in the helpdesk system

• Escalate complex issues to the IT Manager as needed

• Help onboard new employees — setting up workstations and accounts

• Maintain and track IT inventory of hardware and software assets

• Educate staff on IT best practices and security awareness

What You Bring:

• Associate’s degree or higher in IT, Computer Science, or related field — or equivalent work experience

• 1–3 years of experience in a helpdesk or IT support role

• Working knowledge of Windows OS, Microsoft Office, and endpoint security tools

• Strong troubleshooting, problem-solving, and communication skills

• A patient, customer-service mindset and professional demeanor

• Ability to prioritize multiple tasks and adapt to evolving technologies

• Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are a plus!

• Willingness to provide occasional after-hours or weekend support

• Ability to lift or move equipment up to 50 lbs; occasional travel to local sites

What Wabash Center Offers You:

• Competitive wages

• On-site training & ongoing skill development

• Full benefits package (medical, dental, vision, retirement, and more)

• Paid Time Off & holiday pay

• Career growth and advancement opportunities

• Join a Mission-Driven Team That Keeps Technology — and People — Connected!

  
  

Be part of a team that keeps our mission — and our technology — running strong.

Join Wabash Center, where your IT expertise supports something bigger than tech… it supports people.

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay Rate:

$22-$24 an hour